Overview
Learn how to lead teams effectively by mastering the core elements of team dynamics, communication, leadership, and conflict resolution. Lessons cover strategies to improve team performance, from building trust to providing constructive feedback.
Syllabus
Module 1: Team Elements and Needs for Effectiveness
- Compare the definitions of teams and groups.
- Describe the basic elements of teams and their needs for effectiveness.
- Discuss strategies for overcoming challenges within teams.
Module 2: Elements of an Effective Team
- Identify factors influencing the effectiveness of teams.
- Create a mission and vision for teams aligned with organizational goals.
- Examine key characteristics of successful teams.
Module 3: Developing Teams and Avoiding Dysfunctions
- Describe the stages of team development.
- Identify approaches to effective team building.
- Analyze common dysfunctions in teams and methods to address them.
Module 4: Approaches to Effective Team Leadership
- Connect leadership functions with team development stages.
- Apply the Kouzes-Posner leadership model to enhance team performance.
- Understand the leader’s role in fostering collaboration and trust.
Module 5: Strategies for Effective Listening in Teams
- Describe behaviors that enhance active listening within teams.
- Identify various forms of listening and their application.
- Discuss response alternatives and their role in team communication.
Module 6: Employ Strategies for Providing Useful Feedback
- Discuss the importance of feedback in team development.
- Learn strategies for providing constructive feedback to improve team performance.
- Interpret feedback using the Insight Inventory to enhance team dynamics.
Module 7: Implementing Strategies for Managing Conflict and Disagreements
- Explore strategies for resolving conflicts within teams.
- Understand different conflict management styles and when to apply them.
- Develop skills for fostering a positive conflict resolution culture.
Taught by
Alan Zucker, Amy Sareeram, Cindy Morgan-Jaffe, Dr. Le'Angela Ingram, Michele Proctor, Natalya H. Bah, Heather Murphy Capps, Doris McMillon, Bascom Destrehan “Dit” Talley, and Marshall Scantlin