Interpersonal Communications Course

Module 1: The Basics of Communication

• Define interpersonal communication and explore its key elements
• Analyze communication styles using self-assessment instruments
• Understand how communication attitudes, filters, and nonverbal behavior influence meaning
• Explore the “what” and “how” of communication through content and process

Module 2: The Art of Connecting

• Explore principles of connection such as curiosity, empathy, and building common ground
• Understand assumptions and biases in conversations
• Apply the Johari Window and multiple perspective taking (you, others, observer)
• Learn to listen actively and provide constructive feedback

Module 3: Handling Conflict and Using Negotiation Skills

• Identify and navigate the three stages of conflict: Daily Events, Challenges, and Battles
• Use strategies to communicate non-defensively and manage emotionally charged situations
• Practice negotiation techniques using win-win principles and structured steps
• Apply a five-part conflict resolution process: Diagnose, Plan, Prepare, Implement, Evaluate

Module 4: Problem Solving

• Apply a six-step problem solving process to workplace scenarios
• Use data collection and analysis to identify root causes
• Develop, evaluate, and select practical solutions using tools like mind mapping and force field analysis
• Implement solutions with defined action plans and evaluate outcomes