Overview
Learn how HR professionals and hiring managers conduct structured, behavior-based interviews that effectively assess candidates' competencies. Lessons cover question development, scoring mechanisms, and best practices for interviewing and evaluating job candidates.
Syllabus
Module 1: Interview Purpose and Objectives
- Identify the major purposes of the employment interview.
- Explain the costs and consequences of making a poor hiring decision.
- Discuss the advantages and disadvantages of employment interviews in the selection process.
- Recognize the typical steps in the federal selection process and the preparation needed for an effective interview.
Module 2: Behavior-Based Interviews
- Identify the elements of a behavior-based interview and its advantages over traditional interview methods.
- Understand the process of developing behavior-based interview questions aimed at assessing competencies.
- Role-play behavior-based interviews to practice asking probing questions and analyzing candidate responses.
- Discuss the reliability and validity of behavior-based interviews compared to other selection tools.
Module 3: Creating a Scoring Mechanism
- Develop an effective interview scoring mechanism to objectively evaluate candidates' responses.
- Learn how to use job analysis to identify key competencies and KSAs for developing interview questions and rating scales.
- Understand how to ensure fairness and consistency across interviews with standardized scoring criteria.
Module 4: Planning, Conducting the Interview, and Assessing Candidates
- Plan and conduct a structured interview using behavior-based interview techniques.
- Learn how to assess candidates' responses against a rating scale based on job-related criteria.
- Practice using behavior-based interviewing techniques with a focus on interviewing and assessing candidates in real-world scenarios.
Optional Module 5: Training Interviewers
- Understand the importance of interviewer training to ensure consistency and fairness in the interview process.
- Learn best practices for training interviewers on the use of behavior-based interview techniques and scoring systems.
Taught by
Dan Kowalski, Judy Mintze, Natalya H. Bah, Richard Rodieck, Victoria Cox, Adrianna Harden, Sarah Gurwitz, Sineta Scott Robertson, DeShanta Hinton, and Caren Eirkson