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CCAI Frontend Integrations

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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

Syllabus

Course Introduction

Course Introduction

Telephony Connectivity

Basics of telephony networks and Conversational AI telephony architecture
Telephony integration options
Telephony Connectivity Quiz

Voice Conversations

Voice conversations
Conversation profiles and agent settings
Advanced speech settings
Overriding Conversational AI configurations
Other integrations
Telephony Conversations Quiz

Voice Agents

What are voice agents (and how do they differ from chat agents)?
Speech to text (STT) and biasing
Conversational Agents speech configuration and settings
Dual-tone multi-frequency (DTMF)
Voice Agents Quiz

Voice-based conversation design

Differences between chat and voice conversations
Writing process in creating conversation scripts
The beginning of the interrogative series
Closing sequence
Escalations to live agents
Repair techniques for voice agents
Handling long pauses
Connecting speech
Intonation for questions
Quiz

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