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Google

Building Complex End to End Self-Service Experiences in Dialogflow CX

Google via Google Skills

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Overview

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This course will equip you with the tools to develop complex conversational experiences in Dialogflow CX capable of identifying the user intent and routing it to the right self service flow.

Syllabus

  • Voice Agents
    • What are voice agents (and how do they differ from chat agents)?
    • Speech to text (STT) and biasing
    • Conversational Agents speech configuration and settings
    • Dual-tone multi-frequency (DTMF)
    • Text-to-speech (TTS)
    • Voice Agents Quiz
  • Advanced Settings, Tools and Toggles
    • Agent settings
    • System functions
    • Agent responses
    • Test agent and test cases
    • Versions and environments
    • Advanced Settings, Tools, and Toggles Quiz
  • Prebuilt Components
    • Prebuilt components
    • Prebuilt Components Quiz
  • Multi-language events
    • Multi-language events
    • Multi-language events Quiz
  • End-to-End Flows
    • Designing your flow
    • Building happy paths
    • Handle unhappy paths
    • Best practices
    • End-to-End Flows Quiz
  • Your Next Steps
    • Course Badge

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