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Retail Supply Chain and Relationship Management

EDUCBA via Coursera

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Overview

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Master retail supply chain, logistics, and customer experience in one course. Learn how top retailers optimize operations, sourcing, and service delivery. This course provides a complete understanding of retail relationship management, covering transportation, warehousing, inventory, procurement, and customer service strategies. Learners will explore how goods move across the supply chain, how sourcing decisions impact profitability, and how customer experience drives retail success. You will gain practical insights into cross docking, global sourcing, reverse logistics, and multi-channel retailing. The course also explores modern retail formats such as airport retailing, online shopping, and service retailing. By the end of this course, you will be able to analyze supply chain processes, improve operational efficiency, and design customer-centric retail strategies. A real-world case study on Khadims Footwear strengthens applied learning. Ideal for students and professionals aiming to build expertise in retail operations, logistics, and customer relationship management.

Syllabus

  • Transportation & Logistics Foundations in Retail
    • Learn how transportation planning, execution, and IT systems optimize retail logistics efficiency, cost, and sustainability.
  • Warehousing & Inventory Optimization
    • Explore warehouse operations, inventory optimization, supplier management, and procurement decisions for efficient retail operations.
  • Global Sourcing & Customer-Centric Retailing
    • Understand global sourcing processes and build customer-centric retail strategies through service excellence and order management.
  • Reverse Logistics & Retail Formats
    • Analyze product returns, reverse logistics, loyalty programs, and diverse retail formats including rural and organized retail.
  • Advanced Retail Formats & Supply Chain Innovation
    • Examine emerging retail channels, service retailing, and supply chain innovations with real-world case applications.

Taught by

EDUCBA

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