Overview

AI, Data Science & Cloud Certificates from Google, IBM & Meta — 50% Off

One plan covers every Professional Certificate on Coursera. 50% off Coursera Plus Annual for 10 days only — price increases June 17.

Unlock All Certificates

Master retail supply chain management and learn how products move from suppliers to customers efficiently. Build practical skills in logistics, warehousing, inventory, procurement, sourcing, customer service, and retail technology. This course provides a comprehensive understanding of retail supply chain operations and the critical processes that support successful retail businesses. Learners will explore retail distribution, transportation planning, warehouse management, cross-docking, inventory control, supplier relationship management, procurement, and global sourcing. The course also examines customer service, order fulfillment, omnichannel retailing, reverse logistics, loyalty programs, and modern retail formats. In addition, learners will discover how technologies such as ERP systems, RFID, barcoding, retail analytics, POS systems, and mobile applications enhance operational performance and customer experience. Through practical retail-focused examples and industry-relevant concepts, learners will gain the knowledge needed to optimize supply chain performance, improve inventory availability, strengthen supplier relationships, and support business growth in modern retail environments. By the end of the course, learners will be equipped to analyze, manage, and improve retail supply chain operations across procurement, logistics, distribution, customer fulfillment, and technology-enabled retail processes.

Syllabus

UntitlRetail Distribution, Transportation & Logistics Foundationsed Module

Learn how retail distribution networks, replenishment systems, transportation planning, execution processes, logistics performance measurement, and sustainable transportation practices support efficient retail operations.

Warehousing & Inventory Management Excellence

Explore warehouse operations, value-added services, cross-docking strategies, inventory management principles, inventory performance measurement, and supplier relationship management techniques.

Procurement, Supplier Management & Global Sourcing

Develop practical knowledge of procurement processes, supplier evaluation, sourcing decisions, global sourcing strategies, and supplier relationship management for retail organizations.

Customer Service, Order Fulfillment & Retail Operations

Examine customer service frameworks, order management processes, perfect-order fulfillment, omnichannel retailing, reverse logistics operations, and customer loyalty strategies.

Retail Formats, Channels & Industry Applications

Analyze modern retail formats including cash-and-carry, rural retailing, airport retailing, non-store retailing, online shopping, digital payments, and service retail operations.

Supply Chain Innovation & Retail Technology

Understand retail supply chain innovation, pre-pack planning, apparel and footwear supply chains, retail technology maturity, RFID, ERP systems, analytics, POS systems, and mobile retail applications.