Overview

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This course features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the course. In this comprehensive course, you will gain a deep understanding of Google Workspace migration, reporting, and troubleshooting practices. From learning the nuances of Exchange Online Migration and email data imports to exploring advanced tools like GWMME and GWSMO, this course equips you with the skills to manage and troubleshoot Google Workspace at an expert level. The course is divided into distinct modules focused on practical scenarios. You’ll start with the migration process, where you’ll discover various tools and strategies for seamless transitions to Google Workspace. Then, you’ll dive into audit logs and reporting, mastering analytics to assess your organization’s data and user activity. Finally, the troubleshooting section covers common Workspace issues, including email, Drive, and Classroom problems, ensuring you’re ready for any challenge. Ideal for IT professionals and system administrators, this course is perfect for anyone responsible for managing Google Workspace in their organization. Whether you’re migrating from another platform or troubleshooting existing setups, the content will provide you with the necessary tools and knowledge. No specific prerequisites are needed, but familiarity with Google Workspace will be beneficial. By the end of the course, you will be able to successfully manage and troubleshoot Google Workspace migrations, use advanced reporting tools, solve common system issues, and optimize workflows for a smooth administration experience.

Syllabus

Migration Options in Google Workspace

In this module, we will explore the various migration options within Google Workspace, focusing on Exchange Online migrations and email imports through the Admin Console. We’ll also introduce key tools like GWMME, GWSMO, and GCDS, and demonstrate how to leverage Google Takeout for data export. By the end, you will be able to navigate Google Workspace’s migration tools efficiently.

Reporting and Analytics

In this module, we will dive into Google Workspace's powerful reporting and analytics features, helping you track user behavior and monitor security risks. You’ll learn how to use audit logs, set reporting rules, and generate detailed application usage reports. The module also covers the integration of data and security tools, including the Security Center, to enhance your organization’s performance and safety.

Troubleshooting Common Workspace Issues as Administrators

In this module, we will guide you through troubleshooting essential Google Workspace issues that administrators face daily. You’ll gain the skills needed to resolve challenges related to file-sharing permissions, Drive syncing, email delivery failures, and device management. We’ll also explore how to use audit logs and reporting tools to efficiently diagnose and resolve problems, ensuring smooth Workspace operations.

Course Wrap-Up

In this module, we will wrap up the course with a review of the most important topics covered, ensuring you leave with a solid understanding of Google Workspace administration. You will get key takeaways on best practices for troubleshooting and data management, and we'll help you build a roadmap to confidently apply your new knowledge in your role as a Workspace administrator.