Overview

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Welcome to Microsoft 365: Cloud Basics, Pricing, Licensing & Support, a foundational and practical course designed for beginners, IT professionals, administrators, and business users who want to build a strong understanding of Microsoft 365 and modern cloud-based productivity solutions. The Microsoft 365 – Cloud Basics, Pricing, Licensing & Support course is designed for beginners, IT professionals, administrators, and business users who want to build a foundational understanding of Microsoft 365 and cloud computing concepts. This course introduces learners to essential cloud principles, service models, and deployment strategies, followed by a deep dive into Microsoft 365 offerings, subscription models, pricing, licensing, and support services. You will explore how Microsoft 365 enables modern workplace productivity, collaboration, and hybrid work environments. The course also covers administrative tasks such as managing licenses, configuring organizational settings, handling billing, and creating support requests using the Microsoft 365 Admin Center. Through a combination of conceptual explanations, demos, and real-world scenarios, this course provides a practical understanding of how organizations adopt and manage Microsoft 365 services. The course delivers approximately 6–8 hours of structured video content, organized into two modules. Each module includes quizzes and knowledge checks to reinforce learning and validate understanding. Enroll in this course to gain a strong foundation in Microsoft 365 and confidently begin your journey into modern workplace administration and cloud services. Course Modules Module 1: Cloud Fundamentals & Microsoft 365 Basics Module 2: Microsoft 365 Pricing, Licensing & Support Management By the End of This Course, You Will Be Able To: - Understand fundamental cloud computing concepts and service models - Differentiate between Microsoft 365 and Office 365 offerings - Identify Microsoft 365 subscription plans and organizational setup processes - Manage Microsoft 365 pricing, billing, and licensing models - Configure and manage licenses for users and services - Use Microsoft 365 Admin Center for administration tasks - Create and manage support requests and understand SLAs - Monitor service health and ensure service reliability

Syllabus

Cloud Fundamentals & Microsoft 365 Basics

Welcome to "Cloud Fundamentals & Microsoft 365 Basics" module. In this coure you’ll be introduced to the fundamentals of cloud computing and Microsoft 365.You’ll learn about cloud service models such as SaaS, IaaS, and PaaS, as well as deployment models including public, private, and hybrid cloud. The course also explains hybrid work concepts and how Microsoft 365 supports modern workplace environments.You’ll then explore Microsoft 365 subscriptions and plans, along with practical demonstrations on setting up a company profile and customizing organizational settings. By the end of this module, you’ll have a clear understanding of cloud fundamentals and how Microsoft 365 is structured and deployed in organizations.

Microsoft 365 Pricing, Licensing & Support Management

Welcome to this "Microsoft 365 Pricing, Licensing & Support Management" module. It focus shifts to managing Microsoft 365 services from an administrative perspective.You’ll explore pricing and billing management, understand different licensing options, and learn how to assign and manage licenses effectively. The course also covers support options available in Microsoft 365 and how to create and manage support requests.Additionally, you’ll learn about service-level agreements (SLAs), service health monitoring, and how to use the Microsoft 365 Admin Center through both conceptual explanations and hands-on demonstrations. By the end of this module, you’ll be able to manage Microsoft 365 subscriptions, monitor service health, troubleshoot issues, and support organizational needs effectively.