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University of Maryland, College Park

Managing Conflicts with Cultural and Emotional Intelligence

University of Maryland, College Park via Coursera

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Overview

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Transform the way you lead by mastering the art of communication and influence. In this course, you’ll discover how emotional intelligence (EI), cultural intelligence (CQ), and the Coordinated Management of Meaning (CMM) framework can help you navigate complex team dynamics and build stronger, more collaborative project environments. You’ll learn to manage conflict, foster understanding, and use tools like the SEAVA process to analyze and solve communication challenges. By applying these practical frameworks, you’ll become a more persuasive, empathetic, and effective program or project manager capable of creating meaning and alignment across your teams.

Syllabus

  • Week 1 : Emotional Intelligence
    • The first week starts with defining emotional intelligence. Then, the EQ-i2 model is introduced along with tools to help you create psychological safety and a collaborative environment on your program and project teams.
  • Week 2: Cultural Intelligence
    • The second week describes the four components of the cultural intelligence model. You will learn methods to work effectively with the different cultures of your program or project teams and stakeholders.
  • Week 3: The Coordinated Management of Meaning
    • In the third week, you will learn about the coordinated management of meaning. You will appreciate the value of taking the communication perspective and how to navigate the many social worlds in your programs or projects.
  • Week 4: The CMM Tools
    • For the last week, we walk through a case study that demonstrates how to use four tools of the coordinated management of meaning: the LUUUTT Tool, the SEAVA Process, the Daisy Model, and the Hierarchy of Meaning Tool. Students will be able to help diagnose and resolve communication issues on their program or project teams.
  • Week 5 : Final Exam

Taught by

William A. Brantley

Tags

Reviews

4.6 rating, based on 13 Class Central reviews

4.8 rating at Coursera based on 29 ratings

Start your review of Managing Conflicts with Cultural and Emotional Intelligence

  • Anonymous
    The course Managing Conflict with Cultural and Emotional Intelligence provides a clear understanding of how to handle conflict effectively. It highlights the importance of emotional awareness, empathy, and respect for cultural differences. The material encourages thoughtful communication and helps build stronger relationships in diverse environments. Overall, the course is practical, relevant, and useful for improving teamwork and resolving disagreements in both personal and professional settings.
  • Anonymous
    This course has explained and define how-to deal with emotional intelligence , conflict in the workplace and I am more better , in a place that I can understand that putting aside my pride for the success of the program is positive.
  • Anonymous
    its a must have course .it makes understanding conflicts much easier. It will help specially if you cannot let go of the team members but need to resove the issues
  • Anonymous
    The course is nicely designed to learn the concepts. The design is so great you feel concept is simple but very critical and important you get to learn. The video and audio structure are nicely laid out and the Quiz are great to reinforce the concept learned.

    I believe some more exercise can be added where you drag and drop the component of IQ/CQ/Daisey/Hofstede model etc so that during quiz learning can be more tested, which could provide more interactive learning experience during quiz.
  • Anonymous
    This course offers very useful material for multi-cultural teams, especially those interacting via remote meetings to debate project scopes, planning, and other matters that may lead to differences or disagreements. The content is delivered in a cle…
  • Anonymous
    The content and the examples are useful for multiculture team communication and project conflict management. I also like the short clips of the videos so that I can easily take the course at my own space in between busy schedules.
  • Anonymous
    This course provides great insight, is easy to work through at your own pace, and consistently keeps learners engaged with previous content.
  • Anonymous
    Practical session on how to improve your communications skills, from just listening to understanding. The tools taught are excellent for everyday use in cultural and emotional team management, as well as conflict resolution. Loved it.
  • Anonymous
    Full of useful information. This course describes the models in easy to understand terms and breaking them down into smaller lessons helps to reinforce the information. The examples add illustration and makes the model come to life, showing the real life applications.
  • Profile image for Grisselle Merced
    Grisselle Merced
    I liked the course for its practical and strategic approach. The inclusion of tools such as the PAMA model, the Daisy Model and the LUUUTT Tool provides a broad understanding of the importance of conflict mediation in a precise manner.
  • Anonymous
    Excellent Instructor. Presented the course in a well thought out and concise manner. I found the summaries to be especially useful,
  • Anonymous
    Course Content is confusing and unorganised.
    I have paid for the complete Program having 5 Couses but system is asking me to upgrade to submit my grades. why.

    Learning flow is not there. Totally confused.
  • Anonymous
    Very useful material for multi-cultural teams that are mostly interacting via remote meetings and debating the project scope, planning and other matters that might be the cause of differences and disagreements
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