Crisis Management and Crisis Communication Consulting

Overview

This course provides you with tools and insights for managing a crisis from a leadership perspective. If you are a leader, or work for one, you will benefit from our examination of issues management, which looks for trends that likely signal impending organizational crisis and then devising approaches to help leadership avoid that crisis. You'll also see the dominant leadership styles in organizations and how those styles affect leaders' abilities to manage a crisis. You'll see something rarely discussed in detail: what to do if you get called into a discussion with a leader about how to manage a crisis. You'll see effective, and not so effective, approaches for advising a leader encountering a crisis. You'll hear from professionals who handle leadership and organizational crises so that you can be better positioned to advise leadership confronting a crisis. As such, this course, via structured learning activities (video lectures and quizzes), will help prepare you for the near certainty that whatever organization you work for (or want to work for) will encounter a crisis.

Syllabus

The Basics of Issues Management

How can we prevent a crisis? There is a way to get ahead of a crisis. It’s called issues management, and you’ll learn the basics of it in this module.

Crisis Management and Crisis Communication Consulting

There are a wide range of leadership styles that managers can bring to an emerging crisis. You may be called upon to interact with management to help manage a crisis. In this module, we examine the main styles and what strengths and weaknesses they may bring to a crisis.

Best Consulting Practices

You may get called into discussion with leadership about how to manage a crisis. What do you do? In this module, we share with you some approaches that allow you to support leadership effectively.