Learn how to adopt and adapt the key practices for successful service transition and maintaining asset and configuration controls.
Course Overview
Organizations are under tremendous pressure to be adaptive and make changes quickly to maintain competitiveness and respond to threats and vulnerabilities. At the same time, they are expected to offer highly reliable and available digital services to support business capabilities.
Learn how to build and improve your change practices in this intensive course. This 3-day course covers in detail the key concepts, principles, value, and challenges of five ITIL® (Version 5) management practices.
- Change Enablement
- Deployment Management
- Release Management
- IT Asset Management
- Service Configuration Management
This course is intended to provide candidates with best practice guidance at both strategic and operational levels in order to maximize value from each practice. Participants will explore the key principles and practices of ITIL (Version 5) in the context of planning, implementing and supporting changes.
They will learn how to
- Integrate ITIL practices into customer value streams
- Leverage the necessary underpinning processes
- Establish the knowledge, skills, and experience needs for different job roles
- Ensure effective information flow and the use of underpinning tools and technologies
- Ensure proper integration of suppliers and partners
- Establish their existing practice maturity and establish a roadmap for improving your organization’s practices
Course Objectives
- Define the key concepts, principles, value and challenges of ITIL (Version 5)’s five management practices
- Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
- Integrate the practices in the organization’s value streams
- Understand the interfaces and synergies across these five practices
- Apply metrics and practice success factors to improve performance
- Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.
Who Should Attend?
- ITSM managers, aspiring managers and practitioners developing their ITSM knowledge based on ITIL (Version 5)
- ITSM practitioners that seek to validate their skills and knowledge in establishing effective cross-practice collaboration and value streams
- Individuals who are pursuing the ITIL Practice Manager and/or Master designation
Course Prerequisites
Candidates must hold the ITIL 4 or ITIL (Version5) Foundation certificate
Course Outline
1. Change Enablement
2. Deployment Management
3. Release Management
4. IT Asset Management
5. Service Configuration Management
