ITIL Foundation is a universal, AI Native program to understand digital business and the product and service lifecycles that enable it. All stakeholders responsible for the creation, use, and evolution of digital business capabilities will benefit from this course.
Course Materials include the ITIL Version 5 Foundation courseware, the official ITIL eBook, and your exam voucher. All instructors are accredited experts with an average of 30 years of experience in the field.
Prerequisites
None
Course Outline
1. Key Concepts of Digital Product and Service Management
2. Service Relationships
3. The ITIL Value System (ITIL VS)
4. Governance
5. ITIL Guiding Principles
6. Value Chain and ITIL Management Practices
7. Value Stream Mapping and Management
8. Continual Improvement
9. The Four Dimensions of Product and Service Management
10. ITIL and Other Framework Integration
