This course provides IT leaders, practitioners, support staff, and personnel interfacing with organizational digital and information systems with a practical understanding of key concepts, common terminology, principles, and best practices that enable the successful management of modern IT-enabled services. The curriculum also prepares participants for the ITIL Foundation Certificate Examination, based on the ITIL 4 best practice service value system from the current 2019 guidelines.
Note: The ITIL exam is administered after course completion. Students receive a voucher to take the exam online through PeopleCert within 12 months of finishing the course. The exam fee is included in your course fee.
Who Should Attend:
Anyone seeking ITIL Foundation certification and professionals interested in aligning IT operations with business objectives, controlling or reducing IT costs, improving service quality, and optimizing resource allocation. This includes IT professionals, IT project managers, IT managers, project team members, network coordinators, business process analysts, IT architects, consultants, systems integrators, help desk management and support staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.
Prerequisites: Familiarity with IT terminology and IT-related work experience are recommended.
What You Will Cover:
- Essential key IT service management concepts
- How ITIL guiding principles enable organizations to adopt and adapt service management practices
- The four dimensions of service management and their applications
- The purpose and key components of the service value system
- Service value chain activities and their interconnections
- The purpose and applications of key ITIL practices
- Comprehensive preparation for the ITIL 4 foundation examination
