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The "How Do We Feel" Conversation

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Overview

This course focuses on understanding emotions in conversations. Learners will explore recognizing and naming emotions, providing empathetic support, and fostering emotional openness within teams. It emphasizes maintaining a balance between emotional intelligence and professionalism in sensitive discussions.

Syllabus

Unit 1: Recognizing and Naming Emotions

Recognizing Emotional Cues in Conversations
Naming Emotions in the Workplace
Navigating Emotional Conversations

Unit 2: Empathy and Emotional Support

Empathy and Listening Mastery
Empathy and Listening Skills Practice
Empathy and Emotional Support Skills

Unit 3: Encouraging Emotional Openness in Teams

Fostering Emotional Openness in Teams
Promote Trust in Team Communication
Emotional Openness in Professional Settings

Unit 4: Maintaining Emotional Balance in Difficult Conversations

Emotional Balance in Client Conversations
Mindfulness in High-Stakes Conversations
Balancing Empathy in Leadership Conversations

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