In "Never Split the Difference," Chris Voss emphasizes that effective negotiation starts with understanding and empathetic listening. This course, based on the book, will explore the nuances of listening and understanding in negotiations, crucial for cultivating trust and uncovering valuable insights.
Overview
Syllabus
- Unit 1: Active Listening and Empathy in Negotiation
- Active Listening for Understanding
- Active Listening in Client Relations
- Building Trust Through Active Listening
- Unit 2: Emotional Validation in Negotiations
- Emotional Validation in Negotiations
- Validating Client Successes Through Emotion
- Encouraging Solution-Based Thinking
- Unit 3: Mirroring: Creating Connections in Conversations
- Mastering Mirroring to Create Connections
- Mirroring to Foster Safe Communication
- Mastering Mirroring Techniques in Client Feedback
- Unit 4: The Power of "No" in Negotiation
- Practicing Negotiations with "No"-Techniques
- Encouraging Clarity Through "No"
- Mastering Negotiation with "No"
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Reviews
4.0 rating, based on 1 Class Central review
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Crystal Jane Abelgas EndizaThis course help me learn a more empathic way to understand human negotiation without creating a sensitive topic or a way of talking without taking any aggressive expression or attitude, with this understanding it has enhance my talking skill when being with a client that needs a reassurance with a business i am running.
