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CodeSignal

Mastering Difficult Conversations

via CodeSignal

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Overview

Master the communication "operating system" of leadership. This course provides frameworks for the most difficult interpersonal challenges, focusing on high-stakes feedback, mediating team conflict, and delivering hard news.

Syllabus

  • Unit 1: The Feedback Framework
    • Fill in the Blanks about Effective Feedback
    • Coaching a Star Player on Teamwork
    • Draft SBI Feedback for Missed Deadline
  • Unit 2: Effective Conflict Mediation
    • Mediating a Team Conflict
    • Mediating a Team Conflict pt. 2
    • Documenting Mediation Agreements for Your Team
  • Unit 3: Delivering Hard News
    • Match Principles for Hard News Delivery
    • Announcing Departmental Change With Empathy
    • Delivering Hard News With Clarity
  • Unit 4: Navigating Upward Influence
    • Fill in the Blanks about Managing Up
    • Negotiating Realistic Goals with Leadership
    • Building a Business Case for Headcount

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