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CodeSignal

Manage 1:1 Conflict

via CodeSignal

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Overview

Learn how to bring up issues with clarity and respect. Practice communicating concerns directly while maintaining calm and keeping conversations constructive.

Syllabus

  • Unit 1: Stay Grounded When Tension Rises
    • Practice Raising Issues Clearly
    • Initiate a Tough Project Conversation
    • Stay Calm When Challenged
  • Unit 2: Get to the Heart of the Issue
    • Identify the Skills to Uncover the Root Issue
    • Use Inquiry Skills to Reveal Unmet Needs, Misalignment, and Misunderstanding
    • Transform Questions Into Dialogue Builders
  • Unit 3: Respond Calmly to Defensiveness
    • Spot the Signs of Defensiveness
    • Respond to Defensive Peers
    • Navigate Defensive Reactions Constructively
  • Unit 4: Focus on Resolution Over Winning
    • Reflect on a Conflict Mindset
    • Turn Conflict Into Collaboration
    • Wrap Up After Resolving a Disagreement

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