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Cisco Networking Academy

IT Customer Support Basics

via Cisco Networking Academy

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Overview

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Develop help desk and customer support skills to succeed in entry-level positions. Learn to manage and troubleshoot IT environments.

Syllabus

  • Course Introduction
  • Module 1: Customer Service in IT Support
  • Module 2: Processes and Tools for Troubleshooting
  • End of Course Survey
  • IT Customer Support Basics Final Exam

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