Akamai Customer Consulting and Support

via Coursera Professional Certificate

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Details

Go to class

Provider

Coursera Professional Certificate
Pricing

Paid Course
Languages

English
Certificate

Certificate Available
Duration & workload

16 weeks, 10 hours a week

Found in

Overview

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Prepare for a career in professional services or customer support.. In this program, you’ll learn in-demand consulting and technical skills like SQL, Linux, and Python to be job-ready in 4 months or less, with no prior degree or experience required to get started. You will learn the latest skills including internet technology fundamentals, networking, operating systems, and problem solving. You’ll gain practical experience through a variety of projects that showcase your knowledge and skills. Careers in professional services and customer support show promising growth prospects for the near future. According to the BLS, the demand for professionals in this role is projected to grow by 5 percent from 2022 to 2032, with a median salary of $108,000. This growth rate exceeds the average predicted across most industries, highlighting the increasing need for solutions engineers to meet evolving technological demands. Upon successful completion of the program, you will emerge with a diverse portfolio of projects showcasing your practical expertise. Additionally, you will receive a Professional Certificate from Akamai, recognized by employers worldwide, validating your readiness for entry-level network operations positions.

Syllabus

Course 1: Operating Systems Fundamentals
Course 2: Networking Fundamentals
Course 3: Introduction to Web Applications
Course 4: Managing Relational Databases
Course 5: Python Scripting Fundamentals
Course 6: Introduction to IT Security

Courses

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21 hours 24 minutes
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In Introduction to Web Applications, you’ll learn about HyperText Markup Language (HTML), the fundamental language of the web. You’ll gain foundational knowledge of the ground rules for creating compliant HTML tags and learn to create engaging web pages. Upon completing this course, you’ll be able to: ● Embed images, video, and audio in web pages ● Structure information tables across web pages ● Create hyperlinks using both text and images ● Use CSS to creatively format web pages changing colors, and adding elements like borders, drop-shadows, and external style sheets Throughout this course, hands-on labs will guide you in creating a multi-page website with a consistent theme, encompassing tables, forms, and animated elements. At the end of this course, you’ll complete a capstone project, allowing you to showcase the knowledge and skills you learned throughout the course.
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1 day 6 hours 26 minutes
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The Operating Systems Fundamentals course provides a comprehensive introduction to Linux and equips you with a foundation in this widely used open-source operating system. You will learn about various Linux distributions and the concept of Copyleft, gaining valuable knowledge on different system configurations. Upon completing this course, you will be able to: ● Understand and use shell commands to extract basic system information and seek help from the operating system ● Mange Linux file systems, manage disks and directories, work with absolute and relative paths, and organize, backup, and restore files effectively ● Work with text files from the shell and employ expressions to search files and directories ● Apply security principles to set permissions and ownership ● Mange jobs, processes, the boot process, and also system settings including SELinux In addition, you will acquire hands-on experience on how to build your own Linux machine using virtualization, which they will use for all the lab assignments given throughout the course. You’ll complete a capstone project, showcasing the skills you have learned throughout the course.
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22 hours 57 minutes
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In Introduction to IT Security, you’ll develop a comprehensive understanding of security management. You’ll learn about risk assessment and management concepts, analyze quantitative and qualitative risk, and familiarize yourself with various types of security controls. Upon completing this course, you’ll be able to: ● Understand the security management process ● Harden endpoint devices including mobile and IoT devices ● Manage incident responses effectively and plan for business continuity ● Implement network security including firewalls, IDS/IPS, wireless security, remote access, and cloud computing Throughout this course, hands-on labs will enable you to apply security concepts to real-world scenarios. These range from practicing the application of security to networks, hacking simulations, to forensic simulations. At the end of this course, you’ll complete a capstone project, allowing you to showcase the knowledge and skills you learned throughout the course.
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17 hours 43 minutes
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In Managing Relational Databases, you’ll learn about their structure, design, and use of primary and foreign key fields equipping you with foundational knowledge. Upon completing this course, you’ll be able to: ● Master the use of Structured Query Language (SQL) and use it to analyze database structures ● Create and manage databases, tables, and records ● Conduct data analysis using basic SQL queries, conditional statements, and logical comparison ● Control output data using SQL ● Create complex queries using joins, and subqueries Throughout this course, hands-on labs will provide practical experience in working with SQL and manipulating databases. At the end of this course, you’ll complete a capstone project, allowing you to showcase the knowledge and skills you learned throughout the course.
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1 day 2 hours 10 minutes
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In the Networking Fundamentals course, you’ll learn the basic principles of network theory and terminology. This includes understanding network components, node functions, different types of networks, and network models. Upon completing this course, you will be able to: ● Understand network theory, terminology, and models ● Implement the OSI model and TCP/IP, including encapsulation and network protocols ● Master the use of networking hardware like switches and routers ● Troubleshoot wired and wireless networks using tools like packet sniffers In addition, you’ll work with software that simulates sophisticated networks, helping you gain practical, hands-on experience. At the end of the course, you’ll complete a capstone project, demonstrating your comprehensive understanding of the course material.
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1 day 9 hours 14 minutes
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In Python Scripting Fundamentals, you’ll develop a comprehensive understanding of Python, starting with the programming process, its history, and the fundamentals of writing Python code. You’ll gain foundational knowledge of Python syntax, variables, data types, and functions. Upon completing this course, you’ll be able to: ● Understand the programming process and the history of Python ● Navigate complex variable types like lists, tuples, sets, ranges, and dictionaries ● Write code to process sequences ● Manage web form data efficiently Throughout this course, you’ll gain hands-on experience by developing four applications from scratch: an age calculator, a word guessing game, a lemonade stand game, and a text-based adventure game. At the end of this course, you’ll complete a capstone project, allowing you to showcase your ability to apply your Python skills proficiently.