Knowledge Management Courses and Certifications

Capturing, Analyzing, and Using Lessons Learned (PMI - PMP)

47 ratings at Udemy

Project Management Professional Certification Program (PMI-PMP)

• Udemy
• 2 hours 18 minutes
• On-Demand
• Paid Course

Generative AI: Transform Your Customer Support Career

49 ratings at Coursera

Master generative AI tools and techniques to revolutionize customer support operations, from automated responses to sentiment analysis, while learning ethical AI integration and practical implementation strategies.

• Coursera
• 9 hours 1 minute
• On-Demand
• Paid Course

RAG (Retrieval Augmented Generation) & Private AI Strategy

46 ratings at Udemy

Master Vector Databases, Semantic Search & Data Prep. Mitigate Hallucinations & chat with your Private Data securely.

• Udemy
• 2 hours 12 minutes
• On-Demand
• Paid Course

Microcredential

Splunk Knowledge Manager

35 ratings at Coursera

Learn to create knowledge objects, build dashboards, and master data management in Splunk. Gain skills in field extraction, data modeling, and advanced dashboard techniques for effective data analysis.

• Coursera
• 4 weeks, 10 hours a week
• On-Demand
• Paid Course
• 3 courses

Create docs & how-to guides using Generative AI with Guidde

35 ratings at Udemy

Gen AI | Create any documentation (training, how-to, SOPs, text, video) with Gen AI | Product Owners | Product Managers

• Udemy
• 1 hour 55 minutes
• On-Demand
• Paid Course

IT Service Desk: Service Management

1115 ratings at LinkedIn Learning

Boost the value of your IT services by learning how to implement the latest service management best practices and processes.

• LinkedIn Learning
• 1 hour 24 minutes
• On-Demand
• Free Trial Available

Business Analysis: Preparation Exam for ECBA Certification

27 ratings at Coursera

Master essential business analysis concepts and prepare thoroughly for the IIBA-ECBA certification exam through comprehensive knowledge area coverage, practice tests, and exam strategies.

• Coursera
• 3 hours 21 minutes
• On-Demand
• Paid Course

Coursera

A Second Brain with Obsidian

28 ratings at Coursera

Learn to structure and connect your thoughts using Obsidian's powerful interface, creating a digital knowledge base with network visualizations and enhanced search capabilities.

• Coursera
• 2 hours 14 minutes
• On-Demand
• Paid Course

Copilot for Sales

16 ratings at Coursera

Revolutionize your sales process with AI-powered automation, insights, and streamlined communication. Master email drafting, meeting management, content creation, and knowledge retrieval to boost productivity and drive growth.

• Coursera
• 7 hours 9 minutes
• On-Demand
• Paid Course

ServiceNow: Basic Administration

1034 ratings at LinkedIn Learning

Learn the fundamentals of administering ServiceNow. Learn how to configure key applications, explore uses and workflows for commonly accessed applications, and more.

• LinkedIn Learning
• 1 hour 47 minutes
• On-Demand
• Free Trial Available

Coursera

Advanced ITSM with ServiceNow: Optimizing IT Operations

10 ratings at Coursera

Master ServiceNow ITSM capabilities to streamline IT operations, manage incidents and changes, and optimize service delivery with ITIL-aligned best practices and hands-on demos.

• Coursera
• 4 hours 8 minutes
• On-Demand
• Paid Course

Microcredential

Business Excellence in a knowledge-driven Industry 4.0 world

Equips managers with skills for digital transformation in Industry 4.0, covering data mining, knowledge sharing, cloud collaboration, and innovation. Includes case studies in healthcare, manufacturing, logistics, and more.

• edX
• 14 weeks, 6-8 hours a week
• On-Demand
• $418.00
• 2 courses

Computer Science 102: Fundamentals of Information Technology

Comprehensive overview of IT fundamentals, covering hardware, software, databases, networks, AI, and cybersecurity. Ideal for beginners seeking a solid foundation in computer science.

• Study.com
• 16 hours 24 minutes
• On-Demand
• Paid Course

Coursera

Obsidian for Beginners: Journal and Track Tasks

Master Obsidian's daily notes feature for efficient journaling, task tracking, and project management through hands-on practice as a Marketing Manager, using plugins and collaborative tools to enhance productivity.

• Coursera
• 1 hour 40 minutes
• On-Demand
• Paid Course

Business 303: Management Information Systems

Comprehensive exploration of MIS concepts, from hardware and software to data management, networks, and e-commerce, with a focus on business applications and ethical considerations.

• Study.com
• 19 hours 20 minutes
• On-Demand
• Paid Course