Customer Relationship Management (CRM) Courses and Certifications

The Complete Salesforce Development Course - 2024 Updates

12141 ratings at Udemy

Master Salesforce Development with Apex and Lightning. The only course you need, now with Winter '25 Release Updates

• Udemy
• 1 day 12 hours 34 minutes
• Self-Paced
• Paid Course

Zero to Hero in Lightning Web Components

10539 ratings at Udemy

Complete Guide to learn Salesforce Lightning Web Components from Basics to Advance with real-time problems and projects

• Udemy
• 1 day 16 hours 49 minutes
• Self-Paced
• Paid Course

Benefits of Customer Relationship Management (CRM)

Explains how customer relationship management can improve customer satisfaction and support business growth through CRM system benefits.

• Study.com
• 1 hour 28 minutes
• Self-Paced
• Paid Course

Salesforce;  Pathstream Career Certificate

Salesforce Sales Operations

2164 ratings at Coursera

Learn Salesforce for entry-level sales operations work: grasp CRM fundamentals, manage leads and opportunities, support customer success, and build reports and dashboards.

• Coursera
• 12 weeks, 10 hours a week
• Self-Paced
• Paid Course
• 4 courses

Salesforce;  Pathstream

Sales and CRM Overview

1666 ratings at Coursera

Learn how CRM systems support selling: the B2C and B2B sales process, sales team roles, data hygiene in a CRM database, and Salesforce Sales Cloud via Trailhead.

• Coursera
• 4 weeks, 5 hours a week
• Self-Paced
• Paid Course

Coursera

Introduction to CRM with HubSpot

1082 ratings at Coursera

Build and use a free HubSpot CRM: store contact records and communication logs, and unite sales, marketing, and customer service processes on one platform.

• Coursera
• 1 hour 55 minutes
• Self-Paced
• Paid Course

微软智能商业应用

通过线上与线下课程的学习，使学员能够深入理解微软商业智能解决方案产品在企业中的应用场景，能够根据客户的业务需求进行无代码定制，加快实现企业数字化转型 .

• XuetangX
• Self-Paced
• Free Online Course

Career Certificate

Salesforce Fundamentals

272 ratings at Coursera

Learn Salesforce end to end: build user interfaces, create reports and dashboards, automate processes, and integrate an organization in a capstone project.

• Coursera
• 4 weeks, 10 hours a week
• Self-Paced
• Paid Course
• 4 courses

Salesforce Basics

222 ratings at Coursera

Learn Salesforce fundamentals: compare Classic and Lightning interfaces, use the mobile app, Service Cloud and Chatter, and configure org security settings and user permissions.

• Coursera
• 3 weeks, 2 hours a week
• Self-Paced
• Paid Course

Salesforce Reporting

32 ratings at Coursera

Build custom objects, field dependencies, and process-builder workflows in Salesforce, produce reports and dashboards, set field- and role-level security, and engage customers via Service Cloud.

• Coursera
• 3 weeks, 8 hours a week
• Self-Paced
• Paid Course

Salesforce Capstone: Organization Integration

28 ratings at Coursera

Complete the Business Administration Specialist Superbadge: clean and import account data, manage users and access, build email templates, configure UI, and generate reports, dashboards, and Chatter tools.

• Coursera
• 7 hours 13 minutes
• Self-Paced
• Paid Course

Salesforce Integration

25 ratings at Coursera

Manage Salesforce data quality, import and export records, build custom reports, dashboards and summary formulas, modify data models, and automate business functions with workflows.

• Coursera
• 3 weeks, 4 hours a week
• Self-Paced
• Paid Course

Microsoft Dynamics 365 (CRM, NAV, AX) Intro Training Course

8516 ratings at Udemy

Learn the Basics of the Hottest Technology in the Market Today! It's a Combination of Microsoft Dynamics CRM, NAV & AX.

• Udemy
• 2 hours 28 minutes
• Self-Paced
• Paid Course

Salesforce Development Training for Beginners

8158 ratings at Udemy

Salesforce Development :Learn about Apex programming and Salesforce development. Become a Salesforce Developer.

• Udemy
• 13 hours 53 minutes
• Self-Paced
• Paid Course

Microsoft Dynamics 365 (CRM) &Power Platform Training (2026)

7563 ratings at Udemy

The Complete Bestselling Course on Microsoft Dataverse (Dynamics 365 CRM/Power Apps) by a Microsoft Certified Trainer

• Udemy
• 11 hours 51 minutes
• Self-Paced
• Paid Course