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The Series Finale of Online Education: Coursera Acquires Udemy

$7.2 billion in combined revenue since 2020. $8 billion in lost market value. This merger marks the end of an era in online education.

Dhawal Shah Feb 11, 2026

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Amazon Connect

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Amazon Connect Courses and Certifications

Build cloud-based contact centers using Amazon Connect's omnichannel capabilities, routing, and analytics features. Master instance management, contact flows, and troubleshooting through hands-on courses on Coursera, AWS Skill Builder, and Udemy, designed for customer service professionals and cloud architects.

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Amazon Web Services; Amazon
Amazon Connect: Introduction to the Administrative Interface

Explore Amazon Connect's admin interface, covering navigation, reporting, analytics, and customization. Learn to manage queues, create dashboards, analyze metrics, and optimize contact center operations.
- AWS Skill Builder
- 1-2 hours
- On-Demand
- Free Certificate
Amazon Web Services; Amazon
Amazon Connect: Creating and Managing Amazon Connect Instances

Learn to create and manage customized Amazon Connect instances for your contact center. Explore implementation steps, features, and configurations to optimize your setup as your company grows.
- AWS Skill Builder
- 1 hour
- On-Demand
- Free Certificate
Amazon Web Services; Amazon
Introduction to Amazon Connect and the Connect Control Panel (CCP)

Explore Amazon Connect's core features, roles, and agent functionalities in this introductory course. Learn to navigate the admin console and Contact Control Panel for efficient omnichannel contact center operations.
- AWS Skill Builder
- On-Demand
- Free Certificate
Amazon Web Services; Amazon
Dive Deep into Amazon Connect Reporting and Metrics

Explore advanced Amazon Connect reporting using AWS services. Learn to process data, create custom metrics, analyze agent events, and visualize insights with Amazon QuickSight.
- AWS Skill Builder
- 3 hours
- On-Demand
- Free Certificate
Amazon Web Services; Amazon
Amazon Connect: Troubleshooting with Cloudwatch

Learn to monitor and troubleshoot Amazon Connect using CloudWatch. Create insights, filters, dashboards, and alarms for enhanced contact center performance and error identification.
- AWS Skill Builder
- On-Demand
- Free Certificate
Amazon Web Services; Amazon
Amazon Connect - Troubleshooting with Amazon CloudWatch

Learn to monitor and troubleshoot Amazon Connect using CloudWatch. Access logs, create insights, set up alarms, and build dashboards for enhanced contact center performance and error identification.
- AWS Skill Builder
- 1 hour
- On-Demand
- Free Certificate
Amazon Web Services; Amazon
Amazon Connect Agent Applications Fundamentals

Explore Amazon Connect's agent applications to boost productivity, featuring built-in interfaces and customizable options for improved contact center efficiency and agent experience.
- AWS Skill Builder
- 1 hour 13 minutes
- On-Demand
- Free Certificate
Amazon Web Services; Amazon
Amazon Connect and Amazon EventBridge Intermediate

Gain real-time insights and optimize contact center operations using Amazon Connect Contact Events. Learn to enable, configure, and handle event streams for improved analytics and application integration.
- AWS Skill Builder
- 50 minutes
- On-Demand
- Free Certificate
Amazon Web Services; Amazon
Amazon Connect Flow Modules and Step-by-Step Guides

Optimize contact center operations with advanced Flow modules and Step-by-step Guides. Learn creation, benefits, and functionality for enhanced agent productivity and customer experience.
- AWS Skill Builder
- 1 hour
- On-Demand
- Free Certificate
Amazon Web Services; Amazon
Amazon Connect Chat and Messaging Fundamentals

Learn to implement text-based customer communication channels using Amazon Connect. Explore web chat, SMS, and third-party messaging integration options, along with key features, benefits, and best practices.
- AWS Skill Builder
- 1 hour 10 minutes
- On-Demand
- Free Certificate
Amazon Web Services; Amazon
Amazon Connect Voice Intermediate

Learn to configure and deploy Amazon Connect's advanced cloud contact center telephony, including phone number management, in-app calling, and pricing considerations.
- AWS Skill Builder
- 1 hour 15 minutes
- On-Demand
- Free Certificate
Amazon Web Services; Amazon
Amazon Connect Console Fundamentals

Explore Amazon Connect's user-friendly console for designing contact flows, managing agents, and tracking metrics. Ideal for contact center professionals seeking efficient customer service management.
- AWS Skill Builder
- 45 minutes
- On-Demand
- Free Certificate
Amazon Web Services; Amazon
Amazon Connect Routing Intermediate

Explore advanced routing strategies in Amazon Connect, including queue prioritization, proficiency-based routing, and data-driven techniques to optimize customer interactions and agent efficiency.
- AWS Skill Builder
- 30 minutes
- On-Demand
- Free Certificate
Amazon Web Services; Amazon
Amazon Connect Foundations

Imagine that you're calling customer service about a missing package. You're anxiously waiting on hold, getting transferred between departments, and repeatedly explaining your situation. Now imagine a seamless experience where you connect quickly, the ag…
- AWS Skill Builder
- 1 hour
- On-Demand
- Free Certificate
Amazon Web Services; Amazon
Amazon Connect Instance Fundamentals

Learn to design and create an Amazon Connect instance for your contact center, covering key concepts, region selection, identity management, data storage, and configuration options.
- AWS Skill Builder
- 35 minutes
- On-Demand
- Free Certificate

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