Salesforce Courses

Get Started with Sales Cloud

Use Sales Cloud's features and tools to achieve your business goals.

• Trailhead
• 45 minutes
• On-Demand
• Free Online Course

Grow Your Career as a Customer Service Agent

Get skills to advance your career and tools to help you handle difficult cases.

• Trailhead
• 35 minutes
• On-Demand
• Free Online Course

Use Data Insights Across Salesforce

Leverage Data Cloud to enhance Salesforce functionality across Sales, Service, Commerce, and Marketing, unlocking valuable insights and enabling personalized customer experiences.

• Trailhead
• 50 minutes
• On-Demand
• Free Online Course

Explore Inspection Management for the Public Sector

Explore the tools that inspectors use to capture important data and assess compliance.

• Trailhead
• 1 hour 45 minutes
• On-Demand
• Free Online Course

Empower Your Employees with Specialized Agents in Slack

Use Agentforce to build specialized agents for your employees and make those agents available in Slack to maximize efficiency.

• Trailhead
• 2 hours 30 minutes
• On-Demand
• Free Online Course

Unlock Actionable Data Insights with Tableau Next

Learn to use Tableau Next to get and share data insights everywhere work happens.

• Trailhead
• 1 hour 32 minutes
• On-Demand
• Free Online Course

Design and Implement AI Agents with Agentforce

Plan, build, test, deploy, and monitor an AI agent with Agentforce.

• Trailhead
• 9 hours 28 minutes
• On-Demand
• Free Online Course

Data Cloud: Explore Setup to Activation

Implement Data Cloud solutions to drive measurable business outcomes.

• Trailhead
• 12 hours 20 minutes
• On-Demand
• Free Online Course

Support Customers in Enhanced Channels

Modernize your customer service with Enhanced Messaging and Enhanced Chat.

• Trailhead
• 3 hours 8 minutes
• On-Demand
• Free Online Course

Data Cloud: Unlock the Value of Your Data

Unlock the value of your organizational data through Salesforce Data Cloud concepts, business impact analysis, and foundational implementation strategies.

• Trailhead
• 4 hours 10 minutes
• On-Demand
• Free Online Course

Configure Revenue Cloud

Configure product catalog, pricing, and orchestration for your company's revenue teams.

• Trailhead
• 8 hours 55 minutes
• On-Demand
• Free Online Course

Meet Agentforce Marketing

Use Agentforce Marketing to personalize the right moments across the customer lifecycle.

• Trailhead
• 1 hour 20 minutes
• On-Demand
• Free Online Course

Bring Your Own Model with Amazon Bedrock

Manage AI models with Amazon Bedrock and integrate them with Salesforce.

• Trailhead
• 45 minutes
• On-Demand
• Free Online Course

Become an Agentblazer Champion

Explore core AI concepts and build a basic agent for key tasks.

• Trailhead
• 6 hours 33 minutes
• On-Demand
• Free Online Course

Explore Provider Management

Explore collaborative tools for connecting constituents with the services they need.

• Trailhead
• 1 hour 5 minutes
• On-Demand
• Free Online Course