Microsoft Courses

Al-Driven HR Operations

Automate HR operations with AI: draft job descriptions in Microsoft Copilot, build Power Automate onboarding flows, deploy self-service chatbots, and measure utilization and ROI.

• Coursera
• 8 weeks, 1 hour a week
• Self-Paced
• Paid Course

Employee Development & Well-Being

Build HR people skills: apply Pause-Name-Reframe and SBI feedback, run GROW micro-coaching, log SMART goals in an HRIS, and launch Viva Pulse engagement surveys.

• Coursera
• 16 weeks, 1 hour a week
• Self-Paced
• Paid Course

HR Data and Technology

Navigate Dynamics 365 HRIS workspaces, enter and verify employee records, validate reports, and build Power BI dashboards tracking turnover, time-to-hire, and engagement.

• Coursera
• 14 weeks, 1 hour a week
• Self-Paced
• Paid Course

Launching Your HR Manager Career

Prepare for HR Manager roles: optimize your resume, build a standout LinkedIn profile, craft STAR stories, and rehearse structured interview answers.

• Coursera
• 43 minutes
• Self-Paced
• Paid Course

Process & Policy Execution

Streamline HR operations: communicate policy updates via Outlook and Teams, automate document workflows with Power Automate, apply 5-Whys root cause analysis, and align tasks to OKRs in Planner.

• Coursera
• 11 weeks, 1 hour a week
• Self-Paced
• Paid Course

Strategic HR Leadership

Apply Microsoft's leadership principles, interpret AI attrition-risk signals, plan and evaluate organizational change, build succession plans, and map HR objectives to strategic pillars.

• Coursera
• 12 weeks, 1 hour a week
• Self-Paced
• Paid Course

AI & Data Insights

Use AI and analytics to improve customer service: build Copilot Studio and Power BI dashboards, deploy Power Virtual Agents bots, manage CRM contacts, and personalize AI responses.

• Coursera
• 11 weeks, 1 hour a week
• Self-Paced
• Paid Course

Customer Engagement & Relationship

Design customer engagement strategies that pair empathy with AI: segment customers, build omni-channel templates, score account health, and write apologies and service recovery messages.

• Coursera
• 12 weeks, 1 hour a week
• Self-Paced
• Paid Course

Customer Service Excellence Capstone

Apply AI-augmented customer service in high-stakes scenarios: read Customer 360 dashboards and sentiment signals, validate and personalize AI-generated communications, and balance SLA pressures with proactive engagement.

• Coursera
• 3 weeks, 1 hour a week
• Self-Paced
• Paid Course

Launch Your Customer Engagement Career

Turn customer success experience into job offers: build a portfolio of customer stories, refine your resume and LinkedIn profile, and practice an AI-coached behavioral interview.

• Coursera
• 29 minutes
• Self-Paced
• Paid Course

Problem & Conflict Resolution

Diagnose service breakdowns and resolve conflicts using 5-Whys root cause analysis, complaint data categorization, mediation, resolution scripts, and AI tools for pattern spotting.

• Coursera
• 10 weeks, 1 hour a week
• Self-Paced
• Paid Course

Service Operations Management

Manage service operations: route tickets, evaluate SLA performance, build vendor decision matrices, enforce return and refund policies, and audit data accuracy using CRM systems.

• Coursera
• 11 weeks, 1 hour a week
• Self-Paced
• Paid Course

Team Effectiveness

Manage shift handoffs, deliver and document peer feedback, compile metrics reports from CRM data and dashboards, and build customer onboarding processes for service teams.

• Coursera
• 9 weeks, 1 hour a week
• Self-Paced
• Paid Course

Leading Cross-Functional AI Delivery

Manage AI projects from idea to delivery: plan sprints with experimentation spikes, build RACI matrices and RAID logs, and evaluate AI-generated artifacts in Azure DevOps.

• Coursera
• 7 weeks, 1 hour a week
• Self-Paced
• Paid Course

Owning the AI Lifecycle in Azure

Coordinate enterprise AI delivery on Azure by evaluating architecture and service choices, interpreting AutoML results and performance metrics, and governing data pipelines, Copilot, and agent deployments.

• Coursera
• 12 weeks, 1 hour a week
• Self-Paced
• Paid Course