There's No "i" in Learning from Incidents - Turning Outages into Opportunities

This 12-minute conference talk from LeadDev San Francisco 2022 features Vanessa Huerta Granda explaining how to transform post-incident processes from individual heroics to collaborative team efforts. Learn about the different stages of effective post-incident reviews based on the Howie guide, and discover strategies for involving team members from across your organization. Gain insights on gathering diverse perspectives beyond just the person who fixed the issue, creating space for different narratives, and effectively sharing learnings to drive meaningful improvements. Move beyond dreaded template-filling post-mortem meetings toward collaborative reviews and conversations that lead to real change. Challenge the "hero culture" in operations and incident management by treating incident learning as a team sport that turns outages into opportunities for improving workflows, understanding pitfalls, and enhancing team collaboration.