From Sysadmins to Almost Flying Unicorns - Evolving to SRE

Explore the journey of transforming a traditional system administration team into a fully integrated Site Reliability Engineering (SRE) organization in this conference talk from SREcon23 Europe/Middle East/Africa. Learn how Sony Interactive Entertainment tackled the challenges of implementing SRE practices, improved organizational culture, and enhanced service reliability. Discover practical strategies for navigating the transition from operations-focused roles to a more holistic SRE approach, addressing common obstacles faced by companies during this evolution. Gain insights into effective methods for fostering a reliability-centered culture and optimizing service performance in the context of a large-scale interactive entertainment company.