Explore a dual approach to accountability engineering in this 22-minute conference talk from SREcon23 Europe/Middle East/Africa. Delve into the challenges of structuring SRE teams in the era of microservices and DevOps, where responsibilities are spread across traditional boundaries. Examine the importance of securing agency and diffusing accountability rather than simply restructuring teams. Consider whether SRE teams should be philosophical or pragmatic, principals or partners, and whether they should promote or punt performance. Gain insights on prioritizing processes and addressing the nebulous space created by DevOps, which often leads to confusion and unclear ownership. Learn how to navigate these complexities and improve SRE practices within your organization.