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Explore a conference talk from SREcon23 Europe/Middle East/Africa that delves into implementing Site Reliability Engineering (SRE) practices in a telecommunications company using Reliability Enhancing Procedures (REPs). Learn how Swisscom, following severe outages in 2021, transitioned from a traditional ITIL Operation model to SRE practices. Discover the innovative approach of creating cookbook-style work instructions to simplify and scale SRE adoption across the organization. Gain insights into the development and implementation of nine REPs designed to improve service reliability across hundreds of services. Understand how this initiative goes beyond a reliability improvement program, representing a significant transformation in service reliability management using SRE methodologies.
