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Learn how to rapidly develop and deploy an enterprise-grade voice AI agent through this conference talk that chronicles the 100-day journey of building Intercom's Fin Voice. Discover the technical and operational challenges involved in creating high-quality, reliable voice interactions for enterprise customer service, including managing latency, preventing hallucinations, ensuring voice quality, and maintaining answer accuracy. Explore the comprehensive voice technology stack evaluation and integration process, covering transcription, language models, text-to-speech, retrieval-augmented generation, and telephony systems. Gain insights into designing deployment and handover tools that integrate seamlessly with existing human support workflows, understanding the critical trade-offs made during accelerated development, and learning practical strategies for building AI-driven voice products that balance power with practicality for customer service teams.
