This presentation by Rose Heater, Katie Lawson, and Anna Butcher explores the implementation and outcomes of Professional Interaction Coaching and De-escalation Training within the WVCTSI Project ECHO CPS program. Learn about effective strategies for managing difficult interactions, techniques for de-escalation in professional settings, and the measurable results of this specialized training approach. The 24-minute talk provides valuable insights for professionals seeking to improve communication skills and conflict resolution in challenging workplace situations.