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Explore the challenges and solutions for deploying customer-facing AI agents that deliver real business value in this 18-minute keynote presentation by Zhou Yu from Columbia University. Learn why most AI agent projects remain stuck in proof-of-concept phases and discover practical frameworks for successfully launching agents that boost revenue and customer satisfaction. Examine the gap between current customer service reality—where only 2% of customers receive personalized attention—and the potential for AI to provide premium-level service to all customers. Understand common deployment pitfalls, the performance gap between enterprise chatbots and advanced AI models like ChatGPT, and gain actionable insights for breaking out of the pilot phase to create AI agents that actually work in production environments across pre-sales, onboarding, education, and support functions.
