AI for Customer care

via Coursera Specialization

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Provider

Coursera Specialization
Pricing

Paid Course
Languages

English
Certificate

Certificate Available
Duration & workload

8 weeks, 2 hours a week

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Overview

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This specialization consists of three progressive courses designed to equip customer care and after sales professionals with AI literacy, practical training, hands-on skills, and the ability to create AI-powered apps, agentic workflows and agents. The program follows a structured learning journey, moving from foundational AI awareness to customer care-specific AI applications, and finally, AI-driven tool creation, automation and innovation. Why This Program? Designed specifically for customer care professionals—without technical expertise required Direct relevance for the daily job routines in customer care Interactive learning with hands-on exercises with AI tools, sandbox environments, and real-world applications Offers documentary style, high-quality video sessions with real-world examples and engaging storytelling Introduces various practical, customer care-specific AI use cases across different AI technologies and modalities Progressive projects focus on job-specific use case idea generation, conceptualization and creation Prepares learners to lead AI-driven transformation in customer care You progress from: AI Awareness: Understanding & experimenting with AI. AI Application: Applying AI tools and use cases in daily customer care workflows and routines. AI Creation & Innovation: Building custom AI-powered solutions in a playful way.

Syllabus

Course 1: Introduction to AI for customer care professionals
Course 2: Practical AI and prompting for customer care professionals
Course 3: AI agents and creator tools for customer care professionals

Courses

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6 hours 9 minutes
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Welcome to the “Introduction to AI for customer care professionals” — a unique, hands-on course designed to help you build foundational AI and Generative AI literacy. In this course, you’ll discover how Generative AI is transforming the customer care profession, explore key risks and best practices, while experimenting with powerful AI tools in interactive, customer care-focused applications. By the end of this course, you will be able to: - Understand the fundamentals of AI and its potential opportunities in customer care - Explore and recognize risks and limitations associated with AI and how to address them - Practice with different AI tools to get hands-on experience - Get started with essential prompting techniques for using different Generative AI models - Discover and try out various customer care-specific use cases and AI technologies, explore the ways to integrate them into daily job routines - Participate in a project to generate a customer care-specific AI use case idea with an interest in programming. - Prepare for the next phase of your AI journey, progressing from foundational to advanced applications Welcome to the unique “Introduction to AI for customer care professionals” course. Just start your AI journey and discover all the fascinating opportunities opened up for you by Artificial Intelligence.
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10 hours 28 minutes
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Welcome to the “Practical AI and prompting for customer care professionals” — a unique, hands-on course designed to help you get practically trained on various job-specific AI use cases and technologies across various modalities. You will discover AI-powered tools to enhance your daily tasks, gaining immediate hands-on experience. You will: - Intensively practice and apply AI-driven customer care and after sales-specific use cases—making AI a daily companion in your workflows and daily job routines. - Start to use AI technologies into your daily sales activities with hands-on exercises in interactive playgrounds and sandbox environments, increasing your confidence to experiment, iterate, and optimize AI-driven tools and technologies right in the course. - Master prompting techniques & discover prompting libraries for different Generative AI models for example, to craft high-impact support scripts, customer engagement strategies, and service enhancement initiatives—unlocking new ways to proactively address customer concerns and increase overall satisfaction. - Get inspired by participating in a project to conceptualize a personalized AI use case for your job role. Welcome to the unique “Practical AI and prompting for customer care professionals” course. Just start your AI journey and discover all the fascinating opportunities opened up for you by Artificial Intelligence.
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4 hours 14 minutes
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Welcome to the “AI agents and creator tools for customer care professionals” — the final step in your AI learning journey. This course is built for customer care and after-sales professionals who are ready to go beyond using AI and start creating with it. You will be able to: - Understand AI-related productivity essentials and the productivity impact of cutting-edge technologies - Differentiate cutting-edge technologies, apps and concepts like Agentic Workflows, autonomous AI Agents, and Agent Swarms - Understand how to create customer care-specific AI tools by leveraging modern creator tools - Start creating no-code AI apps, agentic workflows and agents and customize them to your specific job requirements - Develop your skills from AI user to AI innovator and creator, leading AI adoption and transformation within customer care and after-sales Welcome to the unique “AI agents and creator tools for sales professionals” course. Just start your AI journey and get hands-on experience building custom AI tools, workflows, and agents that directly enhance your performance and help drive productivity in your team and organization.