Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

YouTube

How to Build an AI Customer Support Agent with Make.com

Bart Slodyczka via YouTube

Start learning Write review
CodeSignal Ad

2,000+ Free Courses with Certificates: Coding, AI, SQL, and More

Learn More → DataCamp Ad

PowerBI Data Analyst - Create visualizations and dashboards from scratch

Learn More →

Overview

Google, IBM & Meta Certificates – 40% Off
One Coursera Plus subscription covers most Professional Certificates on Coursera.
Unlock All Certificates
This video demonstrates how to build an AI customer support agent in Make.com using Zendesk ticket data. It covers API authentication and response parsing, automated public replies and internal notes, solved-ticket FAQ generation, Airtable integration, and testing.

Syllabus

00:00 Intro
01:49 Starting to build in Make.com
03:48 Authenticating the Zendesk API call
05:00 Parsing the API response
11:04 Building out the public reply flow
18:32 Building out the internal note flow
22:17 Building out the solved ticket flow
27:36 Integrating Zendesk with Make.com
30:04 Testing out the AI customer support agent
30:37 Outro

Taught by

Bart Slodyczka

Reviews

Start your review of How to Build an AI Customer Support Agent with Make.com

Start learning

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Sign up for free
Someone learning on their laptop while sitting on the floor.