Building and Improving Customer Support AI - Hands-on Workshop

Learn to build and improve customer support AI systems through this hands-on workshop led by Karakuri Inc., a company with extensive experience in developing such systems. Gain practical experience in the complete process of designing, implementing, evaluating, and improving AI agents using methodologies refined through Karakuri's rich development experience while actually deploying customer support AI. Move beyond "mere accuracy evaluation" to score intangible qualities like customer service stance and branding, delving into areas not fully captured by existing evaluation frameworks like RAGAS. Explore how to make AI more like a "seasoned customer service representative" by learning to evaluate and improve the subtle aspects of customer interaction that traditional metrics miss. Master the end-to-end workflow from initial design through continuous improvement, applying proven techniques developed by a company specializing in customer support AI solutions.