Build and Monitor Multi-Agent Contact Centers Using Weights and Biases

Explore how to build and monitor multi-agent AI contact centers using Weights & Biases in this 13-minute demonstration. Learn about the limitations of legacy contact center software, including high costs and inconsistent customer service delivery, then discover how multi-agent AI systems can address these challenges through autonomous agents and real-time monitoring capabilities. Examine the complete workflow of multi-agent contact centers and understand their key benefits over traditional systems. See practical implementations through live examples of both chat and voice agents in action, with detailed walkthroughs of how to trace and monitor these agents using W&B Weave for quality assessment and performance optimization. Gain insights into achieving consistent customer support across multiple communication channels while leveraging advanced tracing capabilities to ensure reliable service delivery.