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0:00 Challenges with legacy contact center software
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Classroom Contents
Build and Monitor Multi-Agent Contact Centers Using Weights and Biases
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- 1 0:00 Challenges with legacy contact center software
- 2 1:08 Multi-agent contact center workflow
- 3 2:11 Benefits of multi-agent contact centers
- 4 2:45 How Weights & Biases can help
- 5 4:06 Multi-agent contact center example
- 6 5:22 Contact center chat agent in action
- 7 6:23 Tracing our chat agent using W&B Weave
- 8 7:42 Contact center voice agent example
- 9 9:36 Tracing our voice agent using W&B Weave
- 10 11:17 Conclusion and invitation to try W&B Weave
