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Explore how United Airlines transformed its crew operations through a comprehensive modernization program in this 43-minute conference talk from AWS re:Invent 2025. Discover United's partnership with Tata Consultancy Services (TCS) to modernize legacy systems on AWS and build UCREW, an advanced crew tracking and monitoring platform designed to enhance flight crew management. Learn about the technical approach TCS leaders used to transform United's crew operation tools and processes, focusing on real-time visibility, collaborative communication, and streamlined scheduling capabilities essential for rapid responses during irregular operations (IRROPS), resource optimization, and maintaining on-time departures. Gain insights from Sean Carson, United Airlines Managing Director, as he shares how UCREW has enhanced operational agility, improved decision-making capabilities, and strengthened system reliability and resiliency for the airline's mission of "connecting people" and "uniting the world" through their flight crew operations.
