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Explore how to transform AI from simple summarization tools into powerful automation agents in this AWS re:Invent 2025 conference presentation. Discover DevRev's innovative approach to overcoming the challenge of siloed business data by unifying structured data sources like tickets, backlogs, and CRMs with unstructured data including emails, chats, and documents into an AI-native Knowledge Graph. Learn how this integration enables AI agents to perform full CRUD operations (create, read, update, delete) rather than merely providing summaries, ultimately delivering measurable ROI through improved customer satisfaction and employee empowerment. Gain insights into practical implementation strategies for moving beyond basic AI applications to comprehensive automation solutions that can transform business operations across multiple data sources and workflows.
