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How Enterprises Are Deploying PolyAI's Voice Agents at Scale to Reduce Handling Time

AWS Events via YouTube

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Overview

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Explore how global enterprises are revolutionizing customer experience by deploying PolyAI's generative voice AI agents at scale on AWS infrastructure in this 17-minute conference talk from AWS re:Invent 2025. Discover the partnership between PolyAI and AWS that enables organizations to implement natural-sounding, resilient voice assistants that operate securely and efficiently. Learn from Michael Chen, VP of Strategic Alliances, as he shares architectural insights, implementation strategies, and compelling real-world customer success stories demonstrating how these voice agents significantly reduce call handling times while enhancing customer satisfaction. Gain valuable understanding of the technical foundations, scalability considerations, and security measures that make enterprise-grade voice AI deployment possible on AWS cloud infrastructure.

Syllabus

AWS re:Invent 2025-How enterprises are deploying PolyAI's voice agents at scale to reduce handling..

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