What you'll learn:
- Troubleshoot common IT support issues across hardware, software, networking, and operating systems professionally
- Administer Windows 11 and Windows Server 2025 including Active Directory, DNS, DHCP, and Group Policy
- Install, configure, and manage Ubuntu Desktop and Ubuntu Server for real-world Linux administration tasks
- Administer Microsoft 365 including user management, Exchange Online, Teams, and security and compliance settings
- Configure and manage networks including IP addressing, routing, switching, VLANs, and firewall configuration
- Monitor network and infrastructure performance using industry-standard tools and respond to issues proactively
- Write PowerShell, Bash, and Python scripts to automate repetitive IT tasks and work significantly more efficiently
- Use AI tools including ChatGPT, Claude, and Copilot to diagnose issues, generate scripts, and produce documentation
- Configure and use firewalls and Cisco devices for real-world network security and infrastructure tasks
- Write a compelling IT resume, prepare for technical interviews, and understand exactly what hiring managers want
- Apply soft skills including professional communication, incident management, and effective user interaction daily
The Ultimate IT Support Course for Technical Skills is a comprehensive, 50-plus hour course covering the full breadth of modern IT, built from over 700 lessons across helpdesk support, networking, Linux, Windows, Microsoft 365, Python programming, AI-assisted workflows, and professional development skills.
The course is structured to work as a complete learning journey from beginning to end, or as a flexible resource that students can dip into based on their current needs and areas of interest. Hands-on exercises are completed inside a virtualised lab environment throughout, covering real configurations and scenarios across multiple platforms and disciplines.
Topics covered include IT helpdesk and technical support, networking fundamentals and practical Cisco lab configurations, Windows 11 and Windows Server 2025 administration including Active Directory, DNS, DHCP, Group Policy, and PowerShell, Microsoft 365 administration including Exchange Online, Teams, and SharePoint, and Ubuntu Desktop and Server administration. Network and infrastructure monitoring, Python programming for IT automation, and AI-assisted workflows using ChatGPT, Claude, and Microsoft Copilot are also covered in practical detail.
Resume writing, interview preparation, and workplace communication are all addressed, reflecting the reality that technical skills and professional skills both matter in an IT career.
The course is designed for complete beginners to IT, students complementing their academic study with practical content, career changers moving into IT from any background, working IT professionals wanting to broaden their skills, and anyone who has been piecing together IT knowledge from multiple sources and wants a single, coherent programme.
Please note that this course is intended for educational purposes only.
Upon completion, students receive a Certificate of Completion suitable for adding to a résumé or LinkedIn profile.
