What you'll learn:
- The requirements of ISO 7101:2023
- How to ensure patient safety
- About the elements of a quality management system in healthcare
- What means people-centered care
- How to manage risks and opportunities in a healthcare organization
ISO 7101 is the world's first international standard for quality management systems in healthcare organizations.
Published in 2023, it defines the requirements for a healthcare quality management system built around people-centred care, patient safety and continual improvement — applicable to any organization delivering healthcare services, from hospitals and clinics to laboratories, care homes and telehealth providers.
This course offers an in-depth exploration of ISO 7101 and equips you with the knowledge and tools to enhance quality of care, patient safety, cost-effectiveness and reputation in a healthcare institution.
You will understand what people-centred care means in practice, what a healthcare organization must focus on to ensure patient safety, how risks and opportunities are managed, and what documentation supports the effective operation of a healthcare quality management system.
Course structure
An introductory section covering how quality is defined in healthcare, what a quality management system (QMS) is, and the benefits of adopting one in a healthcare organization
The following sections mirror the clauses of ISO 7101:2023:
Context of the organization (Clause 4)
Leadership (Clause 5)
Planning (Clause 6)
Support (Clause 7)
Operation (Clause 8)
Performance evaluation (Clause 9)
Improvement (Clause 10)
Course highlights
Comprehensive coverage of the requirements of ISO 7101:2023
Practical solutions for implementing a healthcare quality management system
Detailed explanations of healthcare risk management, quality policy and objectives, documentation control, ethics in healthcare, patient safety, waste management and environmental responsibility, service design, facilities maintenance, internal audits, management review and handling nonconformities
The certification process — both for a healthcare organization seeking ISO 7101 certification and for quality management professionals
Who this course is for
Quality managers and quality coordinators in hospitals, clinics and other healthcare organizations
Healthcare administrators and managers responsible for patient safety and service quality
Doctors, nurses and clinical staff involved in quality improvement initiatives
Quality professionals from other sectors (ISO 9001) moving into healthcare
Consultants and auditors extending their scope to healthcare quality management
Whether your organization is considering ISO 7101 certification or you want to build expertise in healthcare quality management, this course gives you a clear, structured and practical understanding of the standard.
