What you'll learn:
- The requirements for a Quality Management System according to ISO 9001
- How to implement a Quality Management System and comply to the requirements of ISO 9001:2015
- How to audit a Quality Management System
- Plan, perform and report QMS Audits
- Auditing a management system according to ISO 19011:2018
This course explains, in plain English, all the requirements of ISO 9001 — the world's most widely used quality management standard. It goes through the intent of each sub-clause, offers solutions and examples for implementing a quality management system (QMS), and provides guidance on auditing one, in internal or external audits.
The course does not simply read out the requirements of the standard: it explains what each requirement is for, and how organizations meet it in practice. After completing all the lessons you will have a thorough understanding of every requirement of ISO 9001:2015, and you will be able to conduct or participate in the implementation or the auditing of a quality management system.
Course structure
Introduction to quality management — the concepts of quality and the quality management system, the most relevant standards of the ISO 9000 series, a short history of ISO 9001, and the two concepts at the heart of the standard: the process approach and risk-based thinking
All the clauses and sub-clauses of ISO 9001 — the core of the course, following the structure of the standard: the context of the organization and the QMS scope; leadership and the involvement of top management; the quality policy; roles, responsibilities and authorities; risks and opportunities; quality objectives and the plans to achieve them; resources — infrastructure, process environment, monitoring and measuring resources, competence and organizational knowledge; documented information and its control; design and development of products and services; customer communication and the review of customer requirements; the control of externally provided processes, products and services (purchasing); identification and traceability; property belonging to customers or external providers; preservation; post-delivery activities; the release of products and services; nonconforming outputs; customer satisfaction; internal audits; management review; and nonconformity, corrective action and continual improvement
Management system auditing — the principles of auditing, the types of management system audits, audit scope, objectives and criteria, conducting a QMS audit, the audit plan and the audit report, and how nonconformities and opportunities for improvement are managed
The course is updated to account for the 2024 Amendment to ISO 9001:2015 on climate change.
Condensed, practical, always available
You get in 5 hours the information you would obtain from a 5-day in-class training — with lifetime access, so you learn when you want, where you want, and return to the videos whenever you need them.
Who this course is for
Internal auditors and candidates for QMS auditor or lead auditor roles
Quality managers, quality assurance (QA) professionals and QMS implementers
Professionals working with ISO 9001 in their day-to-day business
Consultants supporting organizations with quality management systems
Anyone preparing for certification as a QMS auditor or practitioner — this course gives you the information you need to pass the exam
If you work with ISO 9001, or you want to enter quality management and take advantage of the opportunities in this field — this course is what you need.
