Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

University of California, Irvine

Types of Conflict

University of California, Irvine via Coursera

Go to class Write review

Overview

Coursera Flash Sale
40% Off Coursera Plus for 3 Months!
Grab it
Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution. This course presents the material though video lessons, case studies, and interviews. In each module students will be presented with in-video quiz questions to test their understanding. To further their mastery of the content students will also be asked to complete two peer reviewed assignments. Upon completing this course, you will be able to: 1. Identify the different types of conflict 2. Illustrate the positive aspects of conflict 3. Provide examples of positive ways to deal with conflict

Syllabus

  • Foundations: Course Introduction and Types of Conflict
    • In this module, you will begin with an overview of the course structure, learning resources, and key contributors. You will then explore the different types, sources, and levels of conflict that commonly occur in workplace settings. Through lessons, case studies, and expert insights, you will learn how to recognize conflict and better understand how it develops in professional environments.
  • Positive Aspects of Conflict
    • In this module, you will explore how conflict can lead to positive outcomes when managed effectively. You will examine the benefits of constructive conflict, including how diverse perspectives, open communication, and active listening can strengthen collaboration and improve team performance. You will also identify common causes of conflict in workplace environments and learn how understanding these causes can help prevent escalation and support productive resolution.
  • Positive Ways of Dealing with Conflict
    • In this module, you will explore practical strategies for addressing conflict in a constructive and professional manner. You will learn how to remain calm, listen actively, focus on facts and shared goals, and choose the right timing for difficult conversations. The module also examines the organizational costs of unresolved conflict—including decreased productivity, disengagement, and turnover—and highlights how effective conflict management can improve employee engagement and workplace performance.
  • Course Wrap-up
    • In this final module, you will reflect on the key concepts covered throughout the course and reinforce your understanding of constructive conflict management. You will revisit how recognizing different types of conflict, understanding their causes, and applying positive strategies can lead to more productive outcomes. You will also complete an end-of-course assessment which will help you reflect on what you have learned and how you can apply these conflict management skills in professional and personal settings.

Taught by

Najla DeBow

Tags

Reviews

4.0 rating, based on 5 Class Central reviews

4.5 rating at Coursera based on 1294 ratings

Start your review of Types of Conflict

  • Profile image for Sylvia Amar
    Sylvia Amar @Pimiko
    126
    It is a course dealing with the different types of conflicts. It gives you elements to react and soolve conflicts.
  • Bhanu Prakash
    1
  • Profile image for Pier P. Lucchetta
    Pier P. Lucchetta @plucchetta
    3
  • Dingo Flunk
    2
  • Profile image for Kier Mitchel Pitogo
    Kier Mitchel Pitogo
    21
Go to class

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Sign up for free
Someone learning on their laptop while sitting on the floor.