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Trailhead

Drive AI Within Your Organization

Salesforce via Trailhead

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Overview

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Learn common Gen AI use cases, options for your LLM model, and AI-oriented change management strategies.
  • Discover how generative AI can boost productivity throughout your organization.
  • Learn about large language models (LLMs) and how Salesforce uses them.
  • Learn strategies and best practices to support organizational change when introducing AI.

Syllabus

  • AI Strategy
    • Develop Your Organizations Vision for AI
    • Establish AI Governance
    • Identify AI Use Cases
  • Generative AI for Organizations
    • Discover the Potential of Generative AI in Service
    • Sell Smarter with Generative AI
    • Boost Productivity with Generative AI
  • AI + Data: Project Planning
    • Kick Off Your AI Project
    • Prepare Your Data
    • Plan Your Trust Strategy
  • Change Management for AI Implementation
    • Prepare for AI with Change Management
    • Improve AI Adoption with the LEVERS Framework

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