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Our comprehensive course in hospitality industry essentials covers vital aspects crucial for success in the field. From honing impeccable listening skills to mastering industry-specific vocabulary, participants will develop the necessary acumen to excel in customer service roles. Emphasis is placed on grooming standards tailored for the hotel and hospitality sector, alongside refining telephone and workplace etiquettes essential for fostering positive guest experiences.
Intended audience
NA
Prerequisites
- Open to All
Assessment & certification
- Assessment fee: Included — no extra fee
- Assessment mode: Online
- Assessment type: MCQ
- Assessment provider: the Jobplus
- Certificate provider: NA
