This course is a comprehensive journey into customer service and engagement, covering customer segmentation, understanding and handling diverse customer types, building strong customer relationships, and fostering a customer-focused mindset. Participants will learn to differentiate customer types, develop a customer-focused mindset in organizations, and ensure employees embrace this perspective. They will master rapport-building, understanding and fulfilling customer needs, responding effectively to concerns, and leveraging CRM tools. Proficiency in working with POS devices during sales transactions will also be achieved. This course equips learners to excel in delivering exceptional customer experiences and achieving customer-centric excellence.
Intended audience
NA
Prerequisites
- Open to All
Assessment & certification
- Assessment fee: Included — no extra fee
- Assessment mode: Online
- Assessment type: MCQ
- Assessment provider: Wadhwani foundation
- Certificate provider: NA
