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An introductory-level course on working in customer service, covering the customer service workplace, the duties of a service representative, the skillsets the role requires, career paths in the field, ways to improve the customer experience, and a representative's responsibility to the customer. Learners complete a course project creating a customer service training manual and can take a final exam for credit. Suitable for those entering or advancing in front-line service, support, or client-facing roles.
