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SAP Learning

Identifying Business Processes in SAP S/4HANA Service

via SAP Learning

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Overview

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This learning journey will introduce you to the essential business processes of SAP S/4HANA Service and the integration with other functional areas in SAP S/4HANA. This learning journey is valid for SAP S/4HANA Service release 2023 FPS02 (on premise and SAP S/4HANA Cloud Private Edition).

Syllabus

  • Explaining Solutions and Deployment
    • Explaining the Intelligent Enterprise
    • Exploring Deployment Options
    • Implementing SAP S/4HANA Service
    • Exploring SAP S/4HANA Service
    • Explaining Solutions and Deployment
  • Exploring UI Clients for SAP S/4HANA Service
    • Exploring UI Clients for SAP S/4HANA Service
    • Exploring UI Clients for SAP S/4HANA Service
  • Describing Organizational Levels
    • Describing and Displaying the Organizational Structure
    • Describing Internal and External Business Partners
    • Describing Organizational Levels in Service with Advanced Execution
    • Describing Organizational Levels
  • Exploring Master Data
    • Describing and Displaying Products
    • Structuring and Displaying Technical Objects and BOMs
    • Exploring Master Data
  • Working with the Interaction Center
    • Working with the Interaction Center
    • Working with the Interaction Center
  • Working with Service Order Management
    • Working with Service Requests
    • Working with Service Order Quotations and Solution Quotations
    • Working with Service Orders
    • Working with Service Confirmations
    • Carrying Out Service Billing
    • Working with Service Order Management
  • Working with Additional Service Processes
    • Working with Service Order Management: External Service Processing
    • Exploring Service with Advanced Execution
    • Exploring the Integration to Sales
    • Working with Additional Service Processes
  • Planning and Performing In-House Repairs
    • Planning and Performing In-House Repairs
    • Planning and Performing In-House Repairs
  • Working with Service Contracts
    • Working with Service Contracts
    • Working with Service Contracts
  • Working with Recurring Service
    • Outlining Recurring Service
    • Managing Service Order Templates and Task Lists
    • Creating Maintenance Plans
    • Scheduling Maintenance Plans
    • Working with Recurring Service
  • Exploring Analytics in SAP S/4HANA Service
    • Exploring Analytics in SAP S/4HANA Service
    • Exploring Analytics in SAP S/4HANA Service

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