Overview
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This specialization is your gateway to a thriving career in the dynamic field of Information Technology (IT). In today’s technology-driven world, IT professionals equipped with the knowledge and expertise to maintain, troubleshoot, and secure computer systems are in high demand. This program consists of three comprehensive courses tailored to provide learners with the skills, knowledge, and confidence needed to excel in the IT industry.
This intermediate-level specialization is designed for learners who have some basic knowledge of IT fundamentals and IT setup and troubleshooting skills. The knowledge gained throughout the three courses not only prepares learners for the CompTIA A+ Certification exams, but also positions them as a valuable asset to organizations looking for proficient IT professionals.
In addition to receiving an IBM credential upon successful completion of this specialization, it provides a dual benefit of preparing you for the CompTIA A+ Certification Exam, which can attest to your skills, helping you gain a competitive advantage.
Learners should already be familiar with IT fundamentals (ITF+) content before taking this course. If you are not familiar with this content, we highly suggest you take the IBM IT Support Professional Certificate or IBM Information Technology (IT) and Cloud Fundamentals Specialization to learn these skills.
Syllabus
- Course 1: Core 1: Hardware and Network Troubleshooting
- Course 2: Core 2: OS, Software, Security and Operational Procedures
- Course 3: Practice Exams for CompTIA A+ Certification: Core 1 & Core 2
Courses
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More than 1 million IT professionals have built their IT careers on the CompTIA A+ certification (CompTIA). This Core 1 – Hardware and Network Troubleshooting course from IBM comprehensively prepares you for the first of the two exams required to earn this industry certification employers look for. The course is ideal for professionals looking to kickstart their IT career in IT support. You’ll build practical skills to set up, configure, and troubleshoot devices, networks, and systems in today’s work environments. You’ll gain a strong foundation in hardware and networking concepts, including troubleshooting laptops, mobile devices, video and resolution issues, storage, and printers. Plus, you’ll learn about configurations, power supply basics, and how to identify key motherboard and storage components. Throughout, you’ll get hands-on in online labs and then complete a final project where you’ll apply your knowledge in real-world scenarios. Whether you’re starting your IT career or looking to advance in your current role, this course provides essential exam preparation and job-ready skills employers value. Enroll today and take the next step toward a successful career in IT.
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Skill up for the CompTIA Core 2 Certification exam! This course gives aspiring IT support professionals, helpdesk professionals, and system administrators essential skills for this career-launching certification and a job in IT support, networking, and system management. During this course, you’ll explore key operating systems (OS), including Microsoft Windows, Apple macOS, Linux, and cloud-based platforms. You’ll learn how to install, update, and manage IT systems while mastering their unique features and functionalities. Plus, you’ll look at IT support best practices, and how to diagnose and troubleshoot common PC and mobile issues, address malware threats, and configure system security. You’ll also explore full-disk encryption methods, vulnerabilities, firewall settings, data backup and recovery, remote access management, and privacy policy essentials. You’ll gain insights into AI for public and private usage in OS. Plus, you’ll get hands-on experience using real-world tools, from command-line utilities to firewall settings and SOHO router security. Enroll today to strengthen your resume and take the next step toward the CompTIA Core 2 certification exam!
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Comprehensively prepare for the CompTIA A+ certification exam with expert-designed cheat sheets and 2 simulated mock exams. During the course, you'll explore the A+ exam domains, testing strategies, eligibility requirements, and sign-up procedures. Plus, you’ll access 60+ pages of exam-focused cheat sheet content to support your certification preparation strategies. To boost your preparation, you’ll then assess your Core 1 and Core 2 skills with ungraded practice exams. Plus, you’ll complete two graded, simulated mock exams that test your IT knowledge relative to the CompTIA A+ domains. These tests contain the same number and types of questions and exam timing as the official CompTIA A+ Core 1 and Core 2 Certification exams. This course assumes basic familiarity with IT fundamentals (ITF+), Core 1, and Core 2 content. If you're new to these skills, consider completing the IBM IT Support Professional Certificate or IBM Information Technology (IT) and Cloud Fundamentals Specialization before enrolling in this course. Limited time offer: Pass your mock exams and receive a 30% discount voucher for the A+ Certification exams. Enroll today!
Taught by
IBM Skills Network Team and Shaun Manzano